You know that when I’m not happy about a product or service, I call the provider to fix it. In fact, about 80% of the times I call a provider, I get something in return: a credit on my account, additional services free of charge, etc.
Today, I’ve topped myself. I got something for nothing, when in fact my original premise for calling was wrong.
We recently switched to Rogers Cable. I really wanted Teletoon Retro, a wonderful collection of old-school cartoons from my childhood: Looney Toons, Scooby Doo, Superfriends, the Flintstones and lots more. I love these… I mean, um, my kids love these.
We’d watch Teletoon Retro after we got home, as I made dinner. After a few weeks, the channel stopped coming through. Last week, I called Rogers to explain the problem, and they said they’d look into it and get back to me. Big surprise, they didn’t. I called back and explained the situation to a different rep. I said that since we’d been without this channel for a few weeks, I’d like some sort of compensation. The rep, after some discussion, offered me a handful of additional bundles, free of charge, for two months. He even programmed in the end date, so I don’t have to call and cancel, hence avoiding the probability of my forgetfulness incurring extra charges on my invoice.
A-HA! So they can, in fact, program in end dates to bundles, programming etc. They just prefer to get you to call, hoping you’ll forget so they can charge you. We don’t have to bend over and take it!
I later returned to the Rogers web site, and discovered that I had been wrong – our original bundle didn’t include Teletoon Retro. Those first few weeks had most likely been a free promotional period.
So I got two months of freebies, all because of something I wasn’t meant to have in the first place. Not exactly David and Goliath, but it still makes me all warm and fuzzy inside to think I got something not only for nothing, but due to my own mistake – and ultimately theirs too.